Platinum Energy Group Terms and Conditions

Platinum Energy Group respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

As a solar, battery, electrical and air conditioning company operating in New South Wales, we understand the importance of handling personal information carefully and responsibly. This policy applies to personal information collected through our website, phone calls, emails, quote requests, site visits, installations, customer service interactions and any other dealings you have with us.

By using our website or engaging our services, you agree to the terms of this Privacy Policy.

Our Commitment to Privacy

At Platinum Energy Group, privacy is an important part of how we do business. We are committed to collecting and handling personal information in a fair, lawful and transparent way.

We only collect information that is reasonably necessary for our business activities, including providing quotes, carrying out solar and electrical work, responding to enquiries, processing payments, communicating with customers and managing our operations.

We also take reasonable steps to keep your personal information accurate, secure and up to date, and to give you access to it where required by law.

What Personal Information We Collect

The personal information we collect depends on the nature of your interaction with us, but may include:

Contact Information

Your name, address, phone number, email address and other contact details.

Property and Site Information

Information about your property, roof layout, electrical setup, energy usage, switchboard, meter, site access, and any other technical details needed to provide our services.

Financial Information

Payment details, billing information, finance related information, and transaction history where required.

Service Information

Details about quotes, consultations, installations, maintenance, warranties, customer support, service history and communication records.

Marketing Preferences

Information about whether you would like to receive updates, promotions or marketing communication from us.

Employment and Contractor Information

If you work with us or apply to work with us, we may collect personal details, qualifications, licences, employment history and other relevant information.

How We Collect Personal Information

We collect personal information in a number of ways, including:

• when you contact us by phone, email or through our website

• when you request a quote or book a consultation

• when we visit your property for an inspection or installation

• when you provide documents, plans, photos or energy bills

• when you make a payment or apply for finance

• when you subscribe to marketing updates

• when you deal with us as a supplier, contractor or business partner

• when personal information is provided to us by referral partners or other third parties

• through cookies, analytics tools and similar technologies on our website

Where practical, we collect personal information directly from you.

Why We Collect Personal Information

We collect personal information to help us operate our business and provide our services effectively. This includes:

• preparing quotes and energy assessments

• assessing your property and energy needs

• designing solar, battery, electrical and air conditioning systems

• arranging and completing installations

• processing invoices and payments

• communicating with you before, during and after a job

• providing after sales service, support and warranty assistance

• responding to enquiries, complaints and feedback

• complying with legal and regulatory obligations

• improving our services and customer experience

• sending marketing communications where permitted

We only collect information that is reasonably necessary for these purposes.

How We Use Personal Information

We use personal information for the purposes for which it was collected, and for related purposes you would reasonably expect, including:

• to provide quotes, inspections and installations

• to manage bookings, projects and job scheduling

• to process transactions and keep financial records

• to communicate updates about your project or service

• to assist with product support, warranty claims and maintenance

• to maintain internal records and administration

• to comply with legal requirements

• to improve our products, services and systems

• to send relevant promotions or service updates, where you have consented or where otherwise permitted by law

We do not sell your personal information.

Disclosure of Personal Information

We may disclose your personal information to third parties where reasonably necessary to run our business or provide our services. These may include:

• employees, contractors and subcontractors

• suppliers and product manufacturers

• electricians, installers and other service partners

• payment processors and finance providers

• professional advisers such as accountants, insurers and lawyers

• regulatory bodies, government authorities or courts where required by law

• software providers, cloud storage platforms and business support services

We take reasonable steps to ensure third parties who handle personal information on our behalf do so appropriately and securely.

Overseas Disclosure

Some of the software, cloud storage systems or service providers we use may store or process information overseas. Where this occurs, we take reasonable steps to ensure your personal information is handled in a way that is consistent with Australian privacy law.

By dealing with us, you acknowledge that in some cases your information may be transferred or stored outside Australia where necessary for our business operations.

Website Privacy, Cookies and Analytics

Our website may use cookies and similar technologies to improve performance, understand how visitors use the site and support marketing activities.

These technologies may collect information such as:

• your IP address

• browser type

• device information

• pages visited

• time spent on the site

• referral sources

You can usually control or disable cookies through your browser settings, however doing so may affect website functionality.

Our website may also use third party tools such as analytics services, advertising platforms and embedded content. These providers may collect information in accordance with their own privacy policies.

Direct Marketing

We may send you updates, offers, service information or promotional material that we think may be relevant to you. We will only do this where permitted by law.

You can opt out of receiving marketing communications from us at any time by using the unsubscribe link in emails or by contacting us directly.

We respect your communication preferences and will update our records accordingly.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include:

• secure digital storage systems

• password protection and access controls

• restricted staff access

• encrypted or secure platforms where appropriate

• staff training and internal privacy procedures

• secure destruction of records when no longer needed

While we take security seriously, no system is completely immune from risk. For this reason, we encourage you to contact us immediately if you believe your information has been compromised.

Data Retention

We keep personal information only for as long as it is required for the purpose it was collected, to meet legal obligations, or to support legitimate business needs.

Retention periods may vary depending on the type of record, but customer and job related records are generally retained for an appropriate period in line with legal, taxation, warranty and operational requirements.

When personal information is no longer needed, we take reasonable steps to destroy it or de identify it securely.

Access to and Correction of Your Personal Information

You may request access to the personal information we hold about you, and you may ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below. We may need to verify your identity before providing access or making corrections.

In some cases, we may be unable to provide access, such as where legal exceptions apply. If that happens, we will explain why.

Privacy Complaints

If you believe we have breached your privacy or you have concerns about how we have handled your personal information, please contact us in writing.

We will review your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology or legal obligations.

The latest version will always be available on our website, and the updated policy will take effect from the date it is published.

Contact Us

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact us:

Platinum Energy Group
Unit 2, 9 Charcoal Close
Unanderra NSW 2526
Phone: +61 414 617 407
Website: https://platinumenergygroup.com.au/